Return Policy

At MACIE, we always want to bring you the best shopping experience. Therefore, we have built a flexible return policy to give you peace of mind in every transaction. Below are the detailed terms:

1. Conditions for Exchange/Return of Goods

• Exchange/Return Time : You can request an exchange/return for any reason within 15 days from the date of receipt.
• Number of Exchanges : Each product can only be exchanged once .
• Product Exchange Type : We do not support exchanging to another product, only exchanging the same product.
• Refund : We will refund after deducting shipping costs.
• Refusal of Exchange/Return : MACIE reserves the right to stop or refuse exchange or return requests if it detects any abuse of this policy.

2. Return/Exchange Procedure

Contact Us : If you need to exchange/return, please contact us via email: macie.club@gmail.com or call [093 1393421]. You need to provide order information and reason for exchange/return.
Confirmation of Request : After receiving your request, we will confirm and guide you through the process of returning the product.
Return/Exchange : You send the product back according to the instructions. We will check the product and proceed to exchange or refund according to your request.

3. Use of Returned/Exchanged Products

We are committed to not letting products go to waste. Products that are exchanged/returned will be donated to charities or social activities to help the community.