Customer information security policy

MACIE LLC respects and is committed to protecting users' personal data. We are committed to taking relevant measures to protect users' personal data in accordance with applicable laws on information/personal data security. This privacy policy ("Policy") is established to regulate how we collect, use, disclose, store and/or process data when you use our websites, and/or applications on our official Android or iOS platforms ("Platform").
By registering for an Account with us or using our Platform, you acknowledge and consent to our collection, use, disclosure and/or processing of your personal data as set out in this Policy.

IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR DATA AS SET FORTH IN THIS POLICY, PLEASE DO NOT REGISTER FOR AN ACCOUNT OR USE OUR PLATFORM.

We reserve the right to modify, supplement, and update this Policy at any time. Please check back regularly for any updates or changes to this Policy.

1. Scope of information collection and purpose:

Account information such as full name, address, gender, date of birth, profile picture, mobile phone number, email address, information about bank cards, credit cards and other forms of payment;
b) Data when you access and/or use our Platform such as IP address, browser information, browsing history, content of items you have accessed on the Platform, time you spend on our Platform, and information about your location, delivery locations through auto-location functionality or through manual data entry;
c) Data on call history, conversation content between you and customer service, including but not limited to information in text, audio, and image form.
d) Any other information, data disclosed by you when you log in, use the utilities integrated in our Platform such as your favorites in receiving marketing information from us, shopping habits, products that you love, are highly rated, or receive good feedback from you.
e) Any other aggregate data or information about user content.

1.2 Time of collection:

When you register and/or open an account with us;
b) When you use any features or functionality available on our Platform;
c) When you use the chat function on the Platform;
d) When you register, participate in any of our surveys, competitions, promotions or marketing campaigns;
e) When you post any opinions, comments on other users' content uploaded to the Platform or when any other user on the Platform posts any comments on your content uploaded to the Platform;
f) When you submit a complaint to us or when a third party makes a complaint about you or your content on the Platform;
g) When you submit your personal information to us for any reason.

1.3 Information provision commitments:

You agree not to provide us with any information that is inaccurate or misleading. You must keep your personal information up to date and notify us of any inaccuracies or changes. We reserve the right to request documentation from you to verify the personal information you provide.
b) If you link your account on our Platform with your social media account, you agree that we may access the personal data about you that you have voluntarily provided to the social media account service providers in accordance with their policies and that we will manage and use your personal data in accordance with this Privacy Policy at all times.

2. Purpose of collecting personal information and scope of use of this information:

We may collect, use, disclose and/or process your personal information for one or more of the following purposes:
a) To verify user identity at the request of competent authorities;
b) To contact us for customer support and operation of our Platform;
c) To review and evaluate data on our Platform;
d) To identify users and manage account information;
e) To identify users accessing the Platform;
f) To detect and prevent fraudulent activity;
g) To conduct marketing research activities;
h) To research and analyze demographic information;
i) To send you communications that we believe are relevant or of interest to you, unless you have opted out of receiving such communications;
j) To analyze and evaluate to help improve and upgrade the quality of our services;
k) And any other purposes which we notify you of at the time of obtaining your consent

3. Storage time:

The storage of the information we collect is done for a certain period of time in accordance with legal regulations from time to time to serve the purpose of content management and improving user experience;

4. Cases of sharing personal information:

We may collect and share your information with third parties in an anonymous form. Third parties will only be used to collect, provide your information to us, and use your data with our permission to the extent necessary. Third parties include:
a) Partners providing data analysis processing services that we hire to serve our business operations
b) Partners providing services related to sending and receiving notifications (by SMS, email, call) to you
c) Partners in marketing activities
d) Entities designated by Vietnamese law enforcement agencies
e) Entities required by us to protect the safety and security of the Service
f) Our branches and/or affiliates
g) And/or other partners to whom we disclose for one of the Purposes of collecting personal information and such third parties in turn will collect and process your personal information for one or more of the purposes mentioned in this Policy.
h) In addition, when required by a competent state agency as prescribed by law, we may share your information if it is necessary to comply with the request of such agencies.

5. Cookies and additional features:
a) We may use “Cookies” or other features to allow us or third parties to collect or share your personal information to help us improve our Platform. We will ask for your consent before doing so.
b) We may use cookies so that you do not have to enter your login information each time you enter the Platform.
c) The only information a cookie can contain is information that the user himself provides.
d) By accessing and using the Platform, you by default agree to our use of Cookies to store information on your device.
e) You can manage and delete cookies through your browser or device settings. However, please note that if you do this you may not be able to use the full functionality of the Platform or our Services.

6. Access and correction of personal information:
a) You can view and change your personal information in my page.
b) You may request access to other information we collect from you, by contacting us via the email disclosed below.
c) You may request termination of the use of personal information by contacting us via the email published below.
d) We may refuse your request to access your personal information if:
e) Information is for analysis and evaluation purposes only.
f) Information used for dispute resolution purposes (e.g. personal information of other people/disputed subjects).
g) Information that is harmful to our commercial and competitive activities.
h) The cost and effort involved in providing this data are not commensurate with the benefit to us or you.
i) We reserve the right to determine what information is subject to objection.

7. Methods of protecting personal information:

We ensure that all information collected will be kept secure, using the following methods:
a) Limit access to personal information by registering an account.
b) Use technology products to prevent unauthorized computer access.
c) Delete your personal information when it is no longer needed for our record keeping purposes.

8. Customer rights to Personal information:

We ensure that all information collected will be kept secure, using the following methods:
a) You have the right to provide us with personal information and can change that decision at any time.
b) You have the right to check, update, and correct your personal information by logging into your account and editing your personal information or requesting us to do so.
c) You may withdraw your consent to the collection, use and/or disclosure of your personal data held by us by sending an email using the details below. Please note that withdrawing your consent may mean that we will not be able to continue to provide the Services to you and we may need to terminate your existing relationship with us.
d) You have the right to refuse the request to install cookies, or other utilities on the Platform without affecting the use of the Platform.
e) You can send us a request regarding our privacy policy by sending an email using the information below. We will respond to you within a maximum of 5 working days from the date of receipt of your email.

9. Personal information collection unit and contact method:

Our company is the main unit responsible for collecting, processing and storing personal information of users. You can contact our company to get answers to questions, complaints, other requests in one of the following ways:
Contact directly, or send a letter to the Company's headquarters address at 285 Cong Hoa Street, Ward 13, Tan Binh, Ho Chi Minh City
Through customer care phone number 093 1393421

Via email sent to email address:

Macie.club@gmail.com

10. Changes to the Privacy Policy:

This Policy is effective from the date it is posted on Our Platform, and We reserve the right to change or update this Privacy Policy at any time. Such changes will be announced on Our Platform.